Client Service Resolution

Course Overview:

Over the course of five in-depth units, candidates explore the definition of client service from a modern business perspective, along with effective strategies for evaluating the needs and expectations of customers.

Course content on Client Service Resolution also investigates customer complaints and feedback, the importance of ongoing staff training, how long-term customer relationships can benefit a business and additional related topics.

Note from the instructor…

I will not bore you 🙂

I take my courses very seriously but at the same time, I try to make it fun since I know how difficult learning from an instructor with a monotone voice or boring attitude is. This course is fun, and when you need some energy to keep going, you will get it from me.

My Approach

Practice, practice and more practice. Every section inside this course has a practice lecture at the end, reinforcing everything with went over in the lectures. I also created a small application that you will be able to download to help you practice. To top it off, we will build have weekly group meetings where you can chat with your fellow students and gain further insight, assistance and support.